Help and Support
Last updated: August 27, 2026
Get help with Vocello for Mac or iPhone. Support is handled directly by the Vocello maintainer, and response time varies with the issue.
Email support
For public setup questions and reproducible product issues, you can also use Vocello Discussions.
Before contacting support
- Confirm that the required voice model shows Ready in Settings, Voice Models.
- Confirm that the device has enough free storage for the selected model and generated audio.
- For microphone or transcription problems, review Vocello permissions in Apple Settings.
- For an interrupted model download, keep Vocello installed and use the visible Retry or Remove action.
What to include
- Vocello version and build number from Settings.
- macOS or iOS version.
- The Studio mode and model status involved.
- The visible error title or sanitized error code.
- The steps immediately before the issue occurred.
Protect your privacy
Do not send scripts, generated clips, reference recordings, cloned voices, transcripts, device serial numbers, account secrets, or absolute file paths. Support should be able to begin diagnosis from product version, operating-system version, model state, and a sanitized error code.
Security reports
Do not disclose a vulnerability in a public discussion. Use the repository's private security advisory form.
Privacy
The Vocello Privacy Policy explains local storage, model downloads, permissions, and website analytics.